Refund policy

Refund Policy

All sales of original artwork are final. Due to the unique, one-of-a-kind nature of original paintings, we do not accept returns or offer refunds except in the case of damage incurred during shipping.

Damaged Shipments

If your painting arrives damaged, please contact us within 48 hours of delivery at william@williamjpalm.com with photographs of the damage and the original packaging. We will work with you promptly to resolve the issue, which may include a replacement, store credit, or refund at our discretion.

Prints and Digital Downloads

Printed reproductions and digital downloads are also final sale. Digital files are non-returnable once downloaded. If you experience a technical issue with your digital download, please contact us and we will make it right.

EU Customers

In accordance with EU consumer protection law, customers located in the European Union have the right to cancel their order within 14 days of receiving their goods, without giving a reason. To exercise this right, please contact us at william@williamjpalm.com within 14 days of delivery. Return shipping costs are the responsibility of the buyer, and refunds will be issued upon receipt of the returned item in its original condition.

Contact

For any questions regarding your order, please reach out at william@williamjpalm.com.